
We follow a reliable cancellation and refund policy to let our customers
feel privileged about their association with us. Please read the guidelines
governing the refund policy.
Cancellation Policy
As we schedule the order pick up based on your convenience and make
sizeable effort to ensure that all orders are picked up per the schedule, a
cancellation fee is required to provide the best services at all possible
times. The cancellation fee schedule is as given in below table – Table.1
Table 1:
Sr.
No |
Time
Period for Cancellation order |
Order
Cancellation Cost |
Remark |
1 |
Within 1 hours
from your scheduled pickup order |
Flat Fee INR 99/- |
|
2 |
Once order is picked from the Customer |
Total Bill amount |
Refer Note No.1 |
Notes:
1. On order being picked up from customer location cancellation is possible only by contacting the customer care team. In all such cases the full amount of the order is considered payable to YeLaundry and no refunds are processed
2.
If the customer makes
payment by Cash (COD) than the
charges will be added in next order billing.
Damage –
While all care is taken by our experts to ensure that clothes are cared
for and processed per our exacting standards and by following best practices,
in exceptional cases there could be some damage that might happen to your
clothes. In such cases you are expected to inform us of the damage within 24
hours of the delivery of the clothes to you.
If the clothes were partially damaged or weakened during pick-up, the pick-up
team will take pictures of the same and inform you during pick up. Such images
will be stored by us. In case of damage to such clothes, it is assumed that the
customer was aware that the clothes are weak/ distressed/ prone to damage and
YeLaundry will not accept responsibility for such clothes and this will be
considered as willful damage on the customers part.
In case of damage to clothes, wherein there is no pre-indication on the
clothes and such that it is found to be due to negligence on the part of
YeLaundry, we will attempt to repair the said damage by using expert care. In
such cases, the repair may take up to 15 days depending upon the extent of the
damage. There will be no refund or replacement in such cases. If the damage is
irreversible, YeLaundry will refund an amount equal to 10% of
loss/damage articles or 200 whichever is lower of the cloth in
question based on purchase record of the item. If Purchase record is not
available, a price of item equivalent to it will be considered at our
discretion.
Refund -
Refunds may be required to be processed in case of order cancellation
and damage or loss of clothes given to us or in cases such as wrong payment/
double payment, etc.
In case of loss of clothes we will consider the total salvageable value
of the clothes of the order and request for any purchase records if available.
In such cases the refund amount, if purchase records are available will be 10% of
loss/damage articles or 200 whichever is lower
Upon verification of the any refund request in cases where complaints
are registered, YeLaundry shall refund the same to the respective Customer’s
Wallet/Account within 15 working days.
Available balance in your “Wallet” is non-refundable and cannot be transferred.